Product features
Product features
Product features
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Website Live Chat
Simple and elegant live chat for your hotel website so guests can reach you instantly before booking.
Website Live Chat
Simple and elegant live chat for your hotel website so guests can reach you instantly before booking.
Website Live Chat
Simple and elegant live chat for your hotel website so guests can reach you instantly before booking.
Omnichannel inbox
Handle WhatsApp, Instagram, Facebook, Email, and Web Chat from one shared inbox. Keep every guest message organized.
Omnichannel inbox
Handle WhatsApp, Instagram, Facebook, Email, and Web Chat from one shared inbox. Keep every guest message organized.
Omnichannel inbox
Handle WhatsApp, Instagram, Facebook, Email, and Web Chat from one shared inbox. Keep every guest message organized.
Team Collaboration
Connect reception, housekeeping, restaurant, and spa in one place. Assign requests, leave notes, and stay coordinated.
Team Collaboration
Connect reception, housekeeping, restaurant, and spa in one place. Assign requests, leave notes, and stay coordinated.
Team Collaboration
Connect reception, housekeeping, restaurant, and spa in one place. Assign requests, leave notes, and stay coordinated.
Chatbots
Integrate AI assistants to answer frequent questions like check-in hours, parking, or breakfast details automatically.
Chatbots
Integrate AI assistants to answer frequent questions like check-in hours, parking, or breakfast details automatically.
Chatbots
Integrate AI assistants to answer frequent questions like check-in hours, parking, or breakfast details automatically.
Mobile apps
Reply to guests from anywhere with BaseReply’s mobile app. Stay connected across shifts, even on the go.
Mobile apps
Reply to guests from anywhere with BaseReply’s mobile app. Stay connected across shifts, even on the go.
Mobile apps
Reply to guests from anywhere with BaseReply’s mobile app. Stay connected across shifts, even on the go.
Pre-chat Form
Collect guest details before a conversation starts. Know their room, booking, or request type so your team can help faster.
Pre-chat Form
Collect guest details before a conversation starts. Know their room, booking, or request type so your team can help faster.
Pre-chat Form
Collect guest details before a conversation starts. Know their room, booking, or request type so your team can help faster.
Guest Guide (Help Center)
Create a simple digital guide for guests to find answers anytime. Wi-Fi info, spa hours, or local tips.
Guest Guide (Help Center)
Create a simple digital guide for guests to find answers anytime. Wi-Fi info, spa hours, or local tips.
Guest Guide (Help Center)
Create a simple digital guide for guests to find answers anytime. Wi-Fi info, spa hours, or local tips.
Automations
Save time by automating your repetitive tasks, and run your business on auto-pilot.
Automations
Save time by automating your repetitive tasks, and run your business on auto-pilot.
Automations
Save time by automating your repetitive tasks, and run your business on auto-pilot.
Manage
Manage
Manage
Labels
Tag conversations by topic or department such as reservations, housekeeping, or restaurant to stay organized and reply faster.
Labels
Tag conversations by topic or department such as reservations, housekeeping, or restaurant to stay organized and reply faster.
Labels
Tag conversations by topic or department such as reservations, housekeeping, or restaurant to stay organized and reply faster.
Teams
Create internal teams like Reception, Concierge, or Spa for smooth collaboration and faster handovers.
Teams
Create internal teams like Reception, Concierge, or Spa for smooth collaboration and faster handovers.
Teams
Create internal teams like Reception, Concierge, or Spa for smooth collaboration and faster handovers.
Contact notes
Add internal notes about guests, from preferences to special requests, so your team always stays informed.
Contact notes
Add internal notes about guests, from preferences to special requests, so your team always stays informed.
Contact notes
Add internal notes about guests, from preferences to special requests, so your team always stays informed.
Private Notes
Discuss guest queries privately with teammates before replying. Ideal for coordination across departments.
Private Notes
Discuss guest queries privately with teammates before replying. Ideal for coordination across departments.
Private Notes
Discuss guest queries privately with teammates before replying. Ideal for coordination across departments.
Guest Segments
Group guests by booking source, stay type, or loyalty tier to personalize communication and offers.
Guest Segments
Group guests by booking source, stay type, or loyalty tier to personalize communication and offers.
Guest Segments
Group guests by booking source, stay type, or loyalty tier to personalize communication and offers.
Business Hours
Set clear reply times and let guests know when your team is available, especially useful across shifts.
Business Hours
Set clear reply times and let guests know when your team is available, especially useful across shifts.
Business Hours
Set clear reply times and let guests know when your team is available, especially useful across shifts.
Audit Logs
Track changes and messages with full visibility across your hotel’s communication history.
Audit Logs
Track changes and messages with full visibility across your hotel’s communication history.
Audit Logs
Track changes and messages with full visibility across your hotel’s communication history.
Analyse
Analyse
Analyse
Live View
See real-time insights into how your hotel teams handle guest conversations.
Live View
See real-time insights into how your hotel teams handle guest conversations.
Live View
See real-time insights into how your hotel teams handle guest conversations.
Conversation Report
Review conversation data to understand response times, volume, and common guest requests.
Conversation Report
Review conversation data to understand response times, volume, and common guest requests.
Conversation Report
Review conversation data to understand response times, volume, and common guest requests.
Agent report
Track team performance and response speed across reception, concierge, and other departments.
Agent report
Track team performance and response speed across reception, concierge, and other departments.
Agent report
Track team performance and response speed across reception, concierge, and other departments.
Inbox Reports
Understand which communication channels get the most use and how efficiently they are managed.
Inbox Reports
Understand which communication channels get the most use and how efficiently they are managed.
Inbox Reports
Understand which communication channels get the most use and how efficiently they are managed.
Label Reports
Identify which topics generate the most guest messages and how quickly they are resolved.
Label Reports
Identify which topics generate the most guest messages and how quickly they are resolved.
Label Reports
Identify which topics generate the most guest messages and how quickly they are resolved.
Team Reports
Compare performance across hotel teams and ensure consistent service quality.
Team Reports
Compare performance across hotel teams and ensure consistent service quality.
Team Reports
Compare performance across hotel teams and ensure consistent service quality.
CSAT & Guest Feedback Reports
Get reports on how customers respond to your chat.
CSAT & Guest Feedback Reports
Get reports on how customers respond to your chat.
CSAT & Guest Feedback Reports
Get reports on how customers respond to your chat.
Productivity
Productivity
Productivity
Keyboard shortcuts
Work faster with simple shortcuts that make everyday tasks quicker.
Keyboard shortcuts
Work faster with simple shortcuts that make everyday tasks quicker.
Keyboard shortcuts
Work faster with simple shortcuts that make everyday tasks quicker.
Command Bar
Find actions and navigate your inbox instantly from one search bar.
Command Bar
Find actions and navigate your inbox instantly from one search bar.
Command Bar
Find actions and navigate your inbox instantly from one search bar.
Bulk Actions
Update or assign multiple guest conversations at once.
Bulk Actions
Update or assign multiple guest conversations at once.
Bulk Actions
Update or assign multiple guest conversations at once.
Agent Capacity
Distribute conversations automatically and keep workloads balanced across your team.
Agent Capacity
Distribute conversations automatically and keep workloads balanced across your team.
Agent Capacity
Distribute conversations automatically and keep workloads balanced across your team.
Canned Responses
Save and reuse common replies to answer guests in seconds.
Canned Responses
Save and reuse common replies to answer guests in seconds.
Canned Responses
Save and reuse common replies to answer guests in seconds.
Integrations
Integrations
Integrations
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Manage your WhatsApp business interactions from BaseReply.
Manage your WhatsApp business interactions from BaseReply.
Manage your WhatsApp business interactions from BaseReply.
Stay connected with your customers on Facebook.
Stay connected with your customers on Facebook.
Stay connected with your customers on Facebook.
Stay connected with your customers on Instagram.
Stay connected with your customers on Instagram.
Stay connected with your customers on Instagram.
Telegram
Manage your Telegram customer interactions from BaseReply.
Telegram
Manage your Telegram customer interactions from BaseReply.
Telegram
Manage your Telegram customer interactions from BaseReply.
Line
Manage your Line customer interactions from BaseReply.
Line
Manage your Line customer interactions from BaseReply.
Line
Manage your Line customer interactions from BaseReply.
SMS
Manage your SMS customer interactions from BaseReply.
SMS
Manage your SMS customer interactions from BaseReply.
SMS
Manage your SMS customer interactions from BaseReply.
Manage your e-mail customer interactions from BaseReply.
Manage your e-mail customer interactions from BaseReply.
Manage your e-mail customer interactions from BaseReply.
Slack
Answer your customer queries, or set notifications on your Slack.
Slack
Answer your customer queries, or set notifications on your Slack.
Slack
Answer your customer queries, or set notifications on your Slack.
Booking.com
Manage your Booking.com guest messages and alerts from BaseReply.
Booking.com
Manage your Booking.com guest messages and alerts from BaseReply.
Booking.com
Manage your Booking.com guest messages and alerts from BaseReply.
Expedia Group
Answer your customer queries, or set notifications on your Slack.
Expedia Group
Manage your Expedia Group guest messages and reservations from BaseReply.
Expedia Group
Answer your customer queries, or set notifications on your Slack.
Ready to turn guest messages into direct bookings?
See how BaseReply centralizes WhatsApp, OTAs, chat and social into one inbox so your team replies faster and captures more direct revenue across your hotels.
Ready to turn guest messages into direct bookings?
See how BaseReply centralizes WhatsApp, OTAs, chat and social into one inbox so your team replies faster and captures more direct revenue across your hotels.
Ready to turn guest messages into direct bookings?
See how BaseReply centralizes WhatsApp, OTAs, chat and social into one inbox so your team replies faster and captures more direct revenue across your hotels.