Our Story
Our Story
Our Story
Helping hotels connect better with their guests
Helping hotels connect better with their guests
Helping hotels connect better with their guests
I’m Mariano Martene. After years working in SaaS and hospitality tech, I noticed hotels still struggled to manage guest communication across too many channels. With a background in building growth systems and messaging software, creating BaseReply felt like a natural next step — a way to help hotels connect faster, reply smarter, and deliver smoother stays.
I’m Mariano Martene. After years working in SaaS and hospitality tech, I noticed hotels still struggled to manage guest communication across too many channels. With a background in building growth systems and messaging software, creating BaseReply felt like a natural next step — a way to help hotels connect faster, reply smarter, and deliver smoother stays.
I’m Mariano Martene. After years working in SaaS and hospitality tech, I noticed hotels still struggled to manage guest communication across too many channels. With a background in building growth systems and messaging software, creating BaseReply felt like a natural next step — a way to help hotels connect faster, reply smarter, and deliver smoother stays.
Why Choose Us
Why Choose Us
Why Choose Us
Why BaseReply is your best choice
Trusted by hotel teams that care about guest experience.
Unified Inbox
Connect WhatsApp, Instagram, and email in one place. Manage every guest request without switching tools.
Unified Inbox
Connect WhatsApp, Instagram, and email in one place. Manage every guest request without switching tools.
Unified Inbox
Connect WhatsApp, Instagram, and email in one place. Manage every guest request without switching tools.
Smart Automation
Automatically route messages to the right department — front desk, housekeeping, or restaurant — so nothing slips through.
Smart Automation
Automatically route messages to the right department — front desk, housekeeping, or restaurant — so nothing slips through.
Smart Automation
Automatically route messages to the right department — front desk, housekeeping, or restaurant — so nothing slips through.
Custom Integrations
We integrate with your existing hotel tools or develop custom connections tailored to your operations.
Custom Integrations
We integrate with your existing hotel tools or develop custom connections tailored to your operations.
Custom Integrations
We integrate with your existing hotel tools or develop custom connections tailored to your operations.
100+ Hotels Use Basereply Around the World
FAQ
FAQ
Frequently Asked Questions
Frequently Asked Questions
FAQ
Frequently Asked Questions
Find answers to common questions about our AI Chatbot Assistant, covering features, integration, customization, and support.
Find answers to common questions about our AI Chatbot Assistant, covering features, integration, customization, and support.
Find answers to common questions about our AI Chatbot Assistant, covering features, integration, customization, and support.
How does BaseReply work?
BaseReply centralizes all your guest messages — from WhatsApp, Instagram, and email — into one shared inbox. Your team can reply, assign, and track every conversation without switching tools.
What are the key features?
Can BaseReply handle multiple languages?
Can it connect with my current hotel tools?
How do I get started?
How does BaseReply work?
BaseReply centralizes all your guest messages — from WhatsApp, Instagram, and email — into one shared inbox. Your team can reply, assign, and track every conversation without switching tools.
What are the key features?
Can BaseReply handle multiple languages?
Can it connect with my current hotel tools?
How do I get started?
How does BaseReply work?
BaseReply centralizes all your guest messages — from WhatsApp, Instagram, and email — into one shared inbox. Your team can reply, assign, and track every conversation without switching tools.
What are the key features?
Can BaseReply handle multiple languages?
Can it connect with my current hotel tools?
How do I get started?
Do you have more questions?
Have additional questions? We're here to help—contact us for further information and support.