Guest Communication Hub for Hotels
Guest Communication Hub for Hotels
Guest Communication Hub for Hotels
Turn guest messages into direct bookings
Bring WhatsApp, OTAs, chat and social into one place so your team replies faster and turns more conversations into revenue.
✓ More direct bookings and upsell revenue
✓ Less repetitive work with automations
✓ Faster check-in and reviews
Built for boutique hotel teams in Portugal 🇵🇹 and Spain 🇪🇸
Omnichannel Inbox
Omnichannel Inbox
Omnichannel Inbox
Talk to your guests wherever they reach out
Talk to your guests wherever they reach out
Talk to your guests wherever they reach out
WhatsApp, Instagram, email, and more. All guest conversations in one place so your team stays connected from check-in to check-out.
WhatsApp, Instagram, email, and more. All guest conversations in one place so your team stays connected from check-in to check-out.
WhatsApp, Instagram, email, and more. All guest conversations in one place so your team stays connected from check-in to check-out.
Team Collaboration
Team Collaboration
Team Collaboration
Work as one team, not separate departments
Work as one team, not separate departments
Work as one team, not separate departments
Front desk, housekeeping, restaurant, and spa — all connected in one shared inbox. Assign messages, leave internal notes, and keep every guest request on track.
Front desk, housekeeping, restaurant, and spa — all connected in one shared inbox. Assign messages, leave internal notes, and keep every guest request on track.
Front desk, housekeeping, restaurant, and spa — all connected in one shared inbox. Assign messages, leave internal notes, and keep every guest request on track.
Features
The essentials for modern hotel teams
Manage every customer conversation in one place.
Faster replies, smoother handoffs, and total visibility across your team.
Team Inbox
Handle WhatsApp, Instagram, Facebook, Email, and web chat from one shared inbox. Assign, tag, and reply together so no guest message slips through.
Team Inbox
Handle WhatsApp, Instagram, Facebook, Email, and web chat from one shared inbox. Assign, tag, and reply together so no guest message slips through.
Team Inbox
Handle WhatsApp, Instagram, Facebook, Email, and web chat from one shared inbox. Assign, tag, and reply together so no guest message slips through.
Smart routing & handoffs
Send messages to the right person or department automatically. Set working hours, add internal notes, and keep service running smoothly day and night.
Smart routing & handoffs
Send messages to the right person or department automatically. Set working hours, add internal notes, and keep service running smoothly day and night.
Smart routing & handoffs
Send messages to the right person or department automatically. Set working hours, add internal notes, and keep service running smoothly day and night.
AI Assistant (Captain)
Instant replies, summaries, and translations right inside your inbox. Your team stays fast, accurate, and ready to help — no matter the language.
AI Assistant (Captain)
Instant replies, summaries, and translations right inside your inbox. Your team stays fast, accurate, and ready to help — no matter the language.
AI Assistant (Captain)
Instant replies, summaries, and translations right inside your inbox. Your team stays fast, accurate, and ready to help — no matter the language.
Orchestrate perfect guest experiences
Simplify your Guest Journey
From first-question to review, automated.
Pre-booking: FAQs and first questions
Answer common questions on WhatsApp, web chat and Instagram so guests book direct before they reach an OTA.
Pre-booking: FAQs and first questions
Answer common questions on WhatsApp, web chat and Instagram so guests book direct before they reach an OTA.
Pre-booking: FAQs and first questions
Answer common questions on WhatsApp, web chat and Instagram so guests book direct before they reach an OTA.
Pre-arrival: Welcome & check-in details
Send one clear message with directions, parking and check-in info instead of repeating the same answers in every chat.
Pre-arrival: Welcome & check-in details
Send one clear message with directions, parking and check-in info instead of repeating the same answers in every chat.
Pre-arrival: Welcome & check-in details
Send one clear message with directions, parking and check-in info instead of repeating the same answers in every chat.
Arrival day: Digital check-in
Share check-in links and collect guest details in chat so reception spends less time on paperwork.
Arrival day: Digital check-in
Share check-in links and collect guest details in chat so reception spends less time on paperwork.
Arrival day: Digital check-in
Share check-in links and collect guest details in chat so reception spends less time on paperwork.
In-stay: Requests and upsell offers
Route room requests to the right team and suggest upgrades or extras in the same conversation.
In-stay: Requests and upsell offers
Route room requests to the right team and suggest upgrades or extras in the same conversation.
In-stay: Requests and upsell offers
Route room requests to the right team and suggest upgrades or extras in the same conversation.
Check-out: Departure information
Automate check-out time, payment and luggage questions on WhatsApp and email.
Check-out: Departure information
Automate check-out time, payment and luggage questions on WhatsApp and email.
Check-out: Departure information
Automate check-out time, payment and luggage questions on WhatsApp and email.
Post-stay: Reviews and follow-up
Trigger a short message asking for feedback or a review once the guest leaves, without chasing them manually.
Post-stay: Reviews and follow-up
Trigger a short message asking for feedback or a review once the guest leaves, without chasing them manually.
Post-stay: Reviews and follow-up
Trigger a short message asking for feedback or a review once the guest leaves, without chasing them manually.
Integrations
Connect with the tools your hotel already uses
Connect with the tools your hotel already uses
Connect with the tools your hotel already uses
Integrate WhatsApp, email, and your existing PMS or booking systems. Need something custom? Let our team build a custom fit for your hotel.
Integrate WhatsApp, email, and your existing PMS or booking systems. Need something custom? Let our team build a custom fit for your hotel.
Integrate WhatsApp, email, and your existing PMS or booking systems. Need something custom? Let our team build a custom fit for your hotel.
Manage your WhatsApp business interactions from BaseReply.
Manage your WhatsApp business interactions from BaseReply.
Manage your WhatsApp business interactions from BaseReply.
Stay connected with your customers on Facebook.
Stay connected with your customers on Facebook.
Stay connected with your customers on Facebook.
Stay connected with your customers on Instagram.
Stay connected with your customers on Instagram.
Stay connected with your customers on Instagram.
Telegram
Manage your Telegram customer interactions from BaseReply.
Telegram
Manage your Telegram customer interactions from BaseReply.
Telegram
Manage your Telegram customer interactions from BaseReply.
Line
Manage your Line customer interactions from BaseReply.
Line
Manage your Line customer interactions from BaseReply.
Line
Manage your Line customer interactions from BaseReply.
SMS
Manage your SMS customer interactions from BaseReply.
SMS
Manage your SMS customer interactions from BaseReply.
SMS
Manage your SMS customer interactions from BaseReply.
Manage your e-mail customer interactions from BaseReply.
Manage your e-mail customer interactions from BaseReply.
Manage your e-mail customer interactions from BaseReply.
Slack
Answer your customer queries, or set notifications on your Slack.
Slack
Answer your customer queries, or set notifications on your Slack.
Slack
Answer your customer queries, or set notifications on your Slack.
Booking.com
Manage your Booking.com guest messages and alerts from BaseReply.
Booking.com
Manage your Booking.com guest messages and alerts from BaseReply.
Booking.com
Manage your Booking.com guest messages and alerts from BaseReply.
Expedia Group
Answer your customer queries, or set notifications on your Slack.
Expedia Group
Answer your customer queries, or set notifications on your Slack.
Expedia Group
Manage your Expedia Group guest messages and reservations from BaseReply.
Testimonial
Here’s what our clients are saying about BaseReply
Here’s what our clients are saying about BaseReply
Testimonial
Here’s what our clients are saying about BaseReply
Clients love how BaseReply centralizes guest messages, speeds up replies across shifts, and quietly boosts reviews.
Clients love how BaseReply centralizes guest messages, speeds up replies across shifts, and quietly boosts reviews.
Clients love how BaseReply centralizes guest messages, speeds up replies across shifts, and quietly boosts reviews.
Basereply ended the chaos. WhatsApp, Instagram, and email now land in one place, so the front desk finally stays ahead. Handovers are clean, and we’ve stopped missing late-night requests.
Basereply ended the chaos. WhatsApp, Instagram, and email now land in one place, so the front desk finally stays ahead. Handovers are clean, and we’ve stopped missing late-night requests.
Basereply ended the chaos. WhatsApp, Instagram, and email now land in one place, so the front desk finally stays ahead. Handovers are clean, and we’ve stopped missing late-night requests.
We went live in a week. Templates for check-in and restaurant directions save us hours daily, and routing to the right department just works. Guests get answers faster, and it shows in reviews.
We went live in a week. Templates for check-in and restaurant directions save us hours daily, and routing to the right department just works. Guests get answers faster, and it shows in reviews.
AI Monksbot Assistant transformed our operations with smooth CRM integration, task automation, and insights that enhanced decision-making.
Before Basereply, conversations were spread across phones. Now our team shares one inbox, leaves notes, and follows through. Every guest promise is easier to keep.
Before Basereply, conversations were spread across phones. Now our team shares one inbox, leaves notes, and follows through. Every guest promise is easier to keep.
Before Basereply, conversations were spread across phones. Now our team shares one inbox, leaves notes, and follows through. Every guest promise is easier to keep.
Blog
Weekly updates & insights into AI technologies
Weekly updates & insights into AI technologies
Weekly updates & insights into AI technologies
Stay sharp with practical playbooks for hotels—WhatsApp etiquette, shift handovers, automations, and when to add AI without losing control.
Stay sharp with practical playbooks for hotels—WhatsApp etiquette, shift handovers, automations, and when to add AI without losing control.
Stay sharp with practical playbooks for hotels—WhatsApp etiquette, shift handovers, automations, and when to add AI without losing control.
Ready to turn guest messages into direct bookings?
See how BaseReply centralizes WhatsApp, OTAs, chat and social into one inbox so your team replies faster and captures more direct revenue across your hotels.
Ready to turn guest messages into direct bookings?
See how BaseReply centralizes WhatsApp, OTAs, chat and social into one inbox so your team replies faster and captures more direct revenue across your hotels.
Ready to turn guest messages into direct bookings?
See how BaseReply centralizes WhatsApp, OTAs, chat and social into one inbox so your team replies faster and captures more direct revenue across your hotels.